Curriculum Vitae

(September 2014 to  November 2015)

 Hamad International Airport (HIA) commenced operations in May 2014, earning a prestigious reputation as a top global airport recognized by Skytrax. Similarly, Qatar Airways stands out as a leading five-star airline worldwide.

• Expertly handling flight disruptions with professionalism, including conflict resolution at transfer desks.
• Facilitating re-routing for misconnected passengers and effectively managing resolutions for denied boarding situations, prioritizing a seamless experience for all travelers.
• Proficiently managing INAD (Inadmissible Passengers) cases to uphold operational efficiency and passenger satisfaction.

(April 2016 to March 2019)

Air Arabia, the prominent low-cost airline and national carrier based in Sharjah, United Arab Emirates, offers budget-friendly travel options.

• Skillfully managing daily in-flight operations with composure and efficiency, even in high-pressure situations.
• Remaining vigilant and responsive to any medical emergencies or suspicious behavior onboard to ensure passenger well-being and security.
• Upholding a steadfast commitment to safety and security throughout the entirety of the journey to prioritize a secure and pleasant travel experience for all passengers.

(July 2019 to July 2021)

Rivoli Group, a distinguished luxury retail establishment in the Middle East, initially renowned as reputable distributors of luxury watch brands such as Rado, Cartier, Omega, and Longines.

Expanding their portfolio, Rivoli Group introduced a specialized optical subsidiary, Rivoli Eyezone, focusing on eyewear brands like Kering, Safilo, Luxottica, and Marcolin.

• Catering to individual customer needs with precision and care to deliver exceptional service.
• Effectively engaging with walk-in and potential customers to drive sales, foster trust, and cultivate lasting loyalty.
• Maintaining a meticulous sales record through consistent tracking and reporting of weekly, monthly, and annual sales KPIs to ensure performance excellence.

 (July 2023 to present)

ILX Travel in CKIM Group specializes in crafting bespoke luxurious experiences for discerning clients, ensuring unforgettable journeys.

•  Building travel itineraries seamlessly from CRM to AXUS Mobile App for streamlined planning and client convenience.
•  Engaging in administrative tasks and thorough research to support operational efficiency and client satisfaction.
• Commitment to continuous learning and professional development to stay abreast of industry trends and enhance expertise.